Last updated: 10 September 2026
At Credily, we understand the importance of keeping your personal information private. We have listed our privacy practices and policies here. Please read it in conjunction with our terms of use as the terms relate to the privacy policy. This Privacy Policy applies to all Credily services, including our website.
You do not need to give us any information to browse our website, but when you fill in the registration form to become a member we do ask you for information about yourself.
On registration, you will be asked to subscribe to our newsletter. By subscribing to the newsletter, you agree to receive emails at your registered email id regarding promotional campaigns of Credily and associate companies and institutions. You can unsubscribe from the newsletter using the link provided in the sent email.
We may store the information you submit to or through the site, as well as information we collect in connection with your use of our services.
We use the information to fulfil your requests, provide functionality, improve quality, personalize your experience, track usage, provide feedback to course providers that are listed on the site, and provide enquiry and application services on behalf of course providers and educational institutions.
Account Information: If you create an account on the Credily website, we may store and use your full name, email address, phone number, date of birth, nationality, post code, profile picture, and other information you may provide with your account, such as your gender. Your information will be shared only with the institutions that you wish to enquire or apply to or are eligible to, and so that the institutions can contact you directly or indirectly and help you with your queries. Your first name and last initial, as well as any photo you submit through the registration process, will be publicly displayed as part of your account profile.
Device and Usage Information: We automatically collect device type, operating system, unique device identifiers, features accessed, time spent, interaction patterns, search queries, IP address, access times, errors, and system activity.
Public content: The information that you post to the site including your reviews, forum questions and replies is intended for public consumption. We may display this information on the site.
Educational Institutions: We may receive verification of enrollment status from universities and colleges.
Social Media: If you choose to connect your social media accounts, we may receive information from those platforms.
Service Delivery: Create and manage your account, provide enquiry and application services on behalf of course providers and educational institutions, and deliver the features you request.
Communication: Send transactional emails and notifications, provide customer support, send updates about your applications and enquiries, and share relevant announcements.
Improvement and Personalization: Analyze usage to improve features and user experience, personalize content and recommendations, conduct research and analytics, and develop new services and features.
Security and Fraud Prevention: Verify user identity, detect and prevent fraudulent activities, ensure platform security and safety, and comply with legal obligations.
Marketing (with your consent): Send promotional materials about our services, share information about partner offers, and conduct surveys and gather feedback.
Your personal information may be passed to and used by our group companies in connection with providing services to you over our website and delivering or making our services available to you.
Service Providers: We share information with third-party service providers including payment processors, cloud storage and hosting providers, analytics and data analysis services, and customer support platforms.
We may also disclose your personal information in the following instances:
We implement appropriate technical and organizational security measures to protect your personal information, including encryption of data in transit and at rest, secure server infrastructure with regular security audits, access controls and authentication mechanisms, regular security assessments and updates, and employee training on data protection.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
We retain your personal information for as long as necessary to provide you with our services, comply with legal, regulatory, or contractual obligations, and resolve disputes and enforce our agreements.
When information is no longer needed, we will securely delete or anonymize it. Specific retention periods vary based on the type of data and applicable regulations.
Access and Portability: Request access to your personal information and obtain a copy of your data in a portable format.
Correction and Update: Correct inaccurate or incomplete information and update your profile and preferences through your account settings.
Deletion: Request deletion of your account and personal information (subject to legal retention requirements).
Restriction and Objection: Restrict or object to certain processing activities and opt out of marketing communications.
Consent Withdrawal: Withdraw consent for data processing where consent was the legal basis.
To exercise these rights, please contact us at compliance@credily.io.
Our services are intended for users aged 16 and above. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly.
Credily operates across 15+ countries. Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
This website may contain hyperlinks to websites owned and operated by third parties which are beyond our control. These other sites have their own privacy policies and we urge you to review them — because this privacy policy will not apply. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.
We generally do not object to you linking directly to the homepage of our website, although we reserve the right to refuse our authorization to such linking at our sole discretion. We do not permit our pages to be loaded into frames on your website — our web pages must load into the user's entire window.
We reserve the right to move or change our website URL at any time in order to meet changing business needs and to continually improve our online service. External websites link to our website at their own risk.
This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media.
Most internet browsers enable you to delete cookies or to receive a warning before a cookie is stored on your hard drive. Please refer to your browser instructions or help screen to learn more about how to do this. However, should you decide to disable any cookies we place on your computer you may not be able to use certain services or facilities on our website.
On registration, you will be asked to subscribe to our newsletter. By subscribing to the newsletter, you agree to receive emails at your registered email id regarding promotional campaigns of Credily and associate companies and institutions. You can unsubscribe from the newsletter using the link provided in the sent email.
Our website allows you to leave comments in our Ask the Expert section. They are open to the public and if you choose to disclose personally identifiable information or reveal your personal details to other users in these areas you are consenting to its unrestricted distribution in a public forum throughout our website and to and by other users of our website. We therefore cannot be responsible for the protection or security of such information, regardless of its sensitivity. You disclose all such information entirely at your own risk.
Please do not disclose personal information about third parties in this section — it is prohibited, and we reserve the right to ban you from our website if you breach this rule.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of significant changes through email notifications or a prominent notice on the website.
Your continued use of our services after changes constitutes acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at compliance@credily.io.
For data protection inquiries specific to your region, please specify your location when contacting us.
For Users in the European Economic Area (EEA) and UK: Legal basis for processing includes consent, contract performance, legitimate interests, and legal obligations. You have the right to lodge a complaint with your local data protection authority. Data Protection Officer contact: compliance@credily.io
For Users in India: We comply with the Information Technology Act, 2000 and applicable rules. Data is stored in accordance with Indian data localization requirements where applicable. Grievance Officer: grievance@credily.io (Response within 24 hours).
For Users in the United States: California Consumer Privacy Act (CCPA) rights apply to California residents including the right to know, delete, and opt out of sale of personal information. We do not sell personal information to third parties.
For Users in Other Countries: We comply with applicable local data protection laws in all countries where we operate.
By using the Credily website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.